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Basic Information
Ref Number
Req_00111573
Last day to apply
11-Aug-2023
Primary Location
AFI Building 3
Country
Romania
Job Type
Support Positions
Work Style
Remote
Description and Requirements
You have to be:
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Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer -
Proficient English language skills with a good understanding of how to handle support requests.
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Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
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Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
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Tech & chat knowledge a plus but not mandatory
On this rolе, you would:
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Help out our players with any issues they might have via tickets & chat -
Make case by case player focused decisions in order to provide the best player experience
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Identify trending issues submitted by players and communicate them to the appropriate teams
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Collaborate with a passionate team of gamers in order to give our support a player to player feel
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Availability for a full-time position, 5 days per week, in shifts of 8 hours and a half covering 07:00- 21:00, Monday- Sunday
We offer:
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Stable job – we offer permanent labor contracts -
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
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Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
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Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
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Private medical insurance coverage
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Meal tickets shall be granted monthly
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Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
Additional Job Description
Are you passionate about gaming? Join our back-office support team now!
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.