SVN-USRAP 019-2023
Position Title : Project Assistant (Case Management) – Pipeline
Management
Duty Station : IOM Colombia
Classification : G-5
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Type of Appointment : Special Short Term (6 months)
Estimated Start Date : As soon as possible
Closing Date : July 12, 2023
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Organizational Context and Scope
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and
Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), Resettlement Support
Centers (RSCs) provide critical support and processing assistance for resettlement to the
US. As part of an MOU between IOM and the US State Department Bureau for Population
Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services
(USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Project Coordinator and direct supervision of the Senior
Project Assistant (Case Management) Pipeline Management , the successful candidate will be based in BOGOTA, COLOMBIA and will have the following duties and responsibilities:
1. Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure assistance, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area.
2. Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.
3. Undertake refugee formfill and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the Refugee Admissions Program System (START) and other databases, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating
Procedures (SOPs).
4. In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.
5. In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.
6. Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services
(USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.
7. Utilizing reports, conduct regular quality assurance checks of case files and data in
START to ensure the accuracy of all case information and the RSC’s compliance with all
USRAP and RSC SOPs in relation to case files.
8. In coordination with supervisors, liaise as needed with other teams and units in RSC
LATAM and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
9. Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication.
10. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.
11. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
12. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules.
Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
13. Perform such other duties as may be assigned.
Required Qualifications and Experience
The incumbent is expected to demonstrate the following technical and behavioural competencies:
EDUCATION AND EXPERIENCE
● Completed secondary education with five years of working experience or
● Bachelor’s degree with three years of working experience
Skills
● Ability to use own initiative and work under pressure with minimum supervision
● Excellent computer skills - Word, Excel and Internet
● Strong interpersonal and communication skills
● Attention to detail and ability to organize
● Self-motivated and objective driven
Languages
Fluency in English and Spanish (oral and written) is required.
Required Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values - all IOM staff members must abide by and demonstrate these three values:
● Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
● Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
● Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
● Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
● Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
● Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
● Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
● Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Important information for your application:
Funds for this position are guaranteed for 6 months. OIM cannot ensure continuity for a different period.
Interested candidates are invited to submit their applications to tsinergia@iom.int by, 12
Julio 2023. When sending your candidacy, you must:
1. Use the following subject line in your subject email: SVN-USRAP 019-2023_LAST
NAME, First Name
2. Add INTERNAL to the subject line only if you are an internal candidate already working for IOM. Ex: VN-USRAP 019-2023_LAST NAME, First Name_INTERNAL
3. You MUST attach to your application the following documents: a. Identification document b. Proof of COVID-19 vaccination is required. c. CV
In order for an application to be considered valid, IOM only accepts online profiles duly completed. Only shortlisted candidates will be contacted.
If you would like to know an IOM salary reference, please check the following link Referencia
Salarial OIM Colombia
IOM does not charge any fees at any stage of the recruitment process (application, interview, processing and training). Likewise, the Organization does not request any information related to bank accounts.
This vacancy is open only to Colombian citizens or foreigners legally authorized to work in
Colombia.
Posting period: From 06.07.2023 to 12.07.2023
Tipo de puesto: Temporal
Duración del contrato: 6 meses
Salario: $3.828.000 - $4.594.000 al mes
Pregunta(s) de postulación:
- Manejo de Microsoft Excel y Office en general, sistemas de recolección de datos y de información.
Idioma:
- Español, Inglés (Intermedio ó Intermedio/Alto) (Obligatorio)
Disponibilidad para viajar:
- 50 % (Deseable)
