At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.
Our Global Business Services (GBS) hub, based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.
We are looking for a Junior IT Global Service Desk Specialist with German where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.
Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
Note: In this role you will work in standard office hours.
About the Job
In this position, your main duties may include but are not limited to the following:
- Providing user support primarily for Client Hardware, Windows Operating System, Retail and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
- Striving for a high 1st level support solution rate to gain high level of user satisfaction
- Informing proactively IT users about the status of their request and if necessary cooperating with other teams involved according to the urgency of the request
- Capturing and updating requests in the corresponding ticketing system (standard change, incident or requests)
- Documenting problem solutions and continuous maintenance of internal knowledge database
About you
A motivated talent, who brings along the following background:
- Basic IT knowledge and first working experience
- Customer service and solution deliver orientation
- Friendly and professional communication towards customer
- Willingness to learn and develop within IT sector
- Fluency in English and German (at least B2 level)
What we offer
You can expect a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
