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At Telenet Business, we put business customers in the top drawer. We open the digital door wide for companies, organisations and governments to stay one step ahead of their competitors. So they get the most out of online meetings, close the best deals from behind their screens, and are always and everywhere accessible. We do this with a strong team and an equally strong offer - from Internet over digital TV to mobile and fixed telephony, but also with digital solutions in ICT, hosting, camera surveillance, building control, and so on ...
We do a lot, but with you as Connectivity Support Engineer we can do even more?
Your tasks as a Connectivity Support Engineer
As a Connectivity Support Engineer at Telenet Business, you are the technical point of contact for our customers. They can come to you when it comes to complex incidents on their Data, Internet or mobile and fixed telephony infrastructure. What that means?
- You take on the challenge of servicing our Connectivity solutions in a qualitative and results-oriented way according to the agreements made with the customer.
- You give the necessary technical support to our existing customers and as an expert you are ready to assist our 1st line, field engineers, partners and shops from our office in Mechelen.
- As a technical ambassador you have a major impact on our customer satisfaction through a fast approach, carefully executed projects and technical know-how.
- You will plan and coordinate planned adjustments to the networks involved and support the technician on site by phone.
- You will use your expertise to do impact analysis and follow-up on incidents involving multiple customers.
- As a knowledge expert, you will also participate in creating technical training courses for new products and tools.
What we have to offer
You will join a company that invests fully in you. We adapt the working environment to your needs as much as possible. This allows you to develop while taking care of your work-life balance. What else do we have in store for you?
- You will have every opportunity to further develop your expertise. We encourage your personal growth with internal mobility opportunities and extensive learning opportunities (such as obtaining certificates). Just as well, we give you the chance to press the pause button after a while or to take a completely different path.
- A varied job in which you produce tangible results and make your mark.
- A competitive gross monthly salary that we complement with a host of fringe benefits.
- The fine company of colleagues who are just as passionate as you.
- A great salary package complemented by benefits such as home working, meal vouchers, insurance, discounts on Telenet products and compensation when you are off duty.
Our ideal Connectivity Support Engineer
... is an excellent communicator who works smoothly together and enjoys learning new things. You have a flexible mind and put the customer first. You want to know everything about Data, Internet or Telephony and have analytical and problem-solving skills. You express yourself fluently in Dutch and English. Knowledge of French is a plus. Furthermore, you have...
- First experience as a support engineer
- Telecom is not only your (future) job for you, but also your passion
- Translating problems into solutions for customers is a challenge for you
- You are 'service minded' and think along with the customer's needs
- You are eager to learn and build on your knowledge
- You have a good knowledge of following technologies:
- Networking (LAN, WAN, WLAN).
- Internet
- Mobile and fixed telephony
- Certification is an added advantage.
