At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Customer Service Executive (HKMT) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
- Great exposure for Hong Kong SAR, Macau SAR and Taiwan Region market
- Handle daily operation inquiries including purchase orders, service, warranty and related issues from customers and end users
- Prepare invoice, shipping documents and other related documents
- Assist in repair service arrangement for dealers and end users
- Handle inventory management including stock replenishment, spare parts and samples management
- Perform product presentation to end consumers in showroom (further training will be provided)
- Prepare reports (sales report, inventory, repair, and inquiries) periodically for management team’s review
- Liaise with internal local team, Shanghai team and Europe as well as our partners on customer service-related issues, showroom/ retail issues
- Support any ad-hoc assignments arranged by supervisor
About you
We are looking for a unique and amazing talent, who brings along the following:
- Degree in any discipline
- 1 - 3 years of experience in a similar role. Fresh graduates will also be considered.
- Fluency in English and Mandarin, both written and spoken
- Well organized, independent, and detail-oriented
- Openness to work with people from different cultures and countries
- Can do attitude with excellent communication skills and problem solving skills
- Eagerness to learn on the job and remain agile on the frequent change environment
- Excellent collaboration skills to work as a good team player
- Proficient in Microsoft Word, Excel and PowerPoint.
- Experience with SAP/ERP system is a plus
About Swarovski
Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal savoir-faire. Since 1895, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.
Data Protection Consent Statement:
https://www.swarovskigroup.com/S/careers/data_protection_consent_statement.en.html
Job Types: Full-time, Permanent
Salary: $18,000.00 - $21,277.36 per month
Benefits:
- Dental insurance
- Employee discount
- Maternity leave
- Medical Insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
