Operations and Support Executive @ Bangsar South City
Job Description
· Responsible for overall operational activities for both routine and ad-hoc events.
· Perform support roles in attending customer’ queries from incoming calls and other communication means.
· Administer and operate B2B/B2C programmes including generic product registration, contents and by campaign timelines.
· Monitor transactional sales and performance data.
· Process fulfilment requests and deliver within SLA.
· Reconciliation of transaction data with billings.
· Produce transactional reporting on weekly and monthly basis.
· Assist with B2C programme and activity planning on data production and analytical review.
· Liaise with B2C online channel partners on the company’s seller store management and administration. Job Description
· Responsible for overall operational activities for both routine and ad-hoc events.
· Perform support roles in attending customer’ queries from incoming calls and other communication means.
· Administer and operate B2B/B2C programmes including generic product registration, contents and by campaign timelines.
· Monitor transactional sales and performance data.
· Process fulfilment requests and deliver within SLA.
· Reconciliation of transaction data with billings.
· Produce transactional reporting on weekly and monthly basis.
· Assist with B2C programme and activity planning on data production and analytical review.
· Liaise with B2C online channel partners on the company’s seller store management and administration.
Job Requirement
· Degree in Business Studies / Analytics or any other related fields.
· Minimum 2 years’ experience in leading operation and support. Working experience and professional engagement with similar field of business is highly preferred.
· Strong knowledge of e-Commerce is an added advantage.
· Well versed in English in both written and spoken.
· Able to work within a tight deadline.
· Creative and team player.
Job Type: Full-time
Salary: RM3,000.00 - RM4,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Expected Start Date: 05/15/2023
